Cancellations & Refunds (Within 24 hours):
We understand that sometimes you may change your mind, and in this case we offer the following:
- If you change your mind after purchase, we offer free cancellation for up to 24 hours following the purchase.
- If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
- Refunds will only be issued to the original credit card that you use when placing your order.
Cancellations & Refunds (After 24 hours):
We understand that sometimes you may change your mind, and in this case we offer the following:
- All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.
- If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
- Refunds will only be issued to the original credit card that you use when placing your order.
Exchanges and Returns (After receiving items):
At Rattan and Cane we want you to be completely satisfied with your purchase and understand that on occasion you may have a change of mind.
Unfortunately, not all of our suppliers accept returns after they have shipped. If you have received your items and wish to enquire if it meets the return requirements, please contact us at help@rattanandcane.com.au.
To be eligible for a return and exchange, you must meet the following criteria:
- You have 7 days to return an item from the date you received it.
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging. (Boxes can be opened).
Exchanges and Returns (Damages):
Please inspect the packaging of your item(s) when they arrive.
- If you notice any damage you should make note of it when signing for delivery.
- If your item(s) do arrived damaged, please send photos to help@rattanandcane.com.au and we will process an insurance claim on your behalf.
Returning Damaged Items for exchange or refund:
To be eligible for a return and exchange or refund (for damaged items), you must meet the following criteria:
- You have 7 days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. (Boxes can be opened).
